Diritto di Recesso

Giuliana Avenia recognizes the right of withdrawal as provided for by art. 52 and ss. of the Consumer Code. 
In particular, if the Customer is a consumer (as a physical person who buys the goods for purposes not related to his professional activity, or does not make the purchase indicating in the order form to Giuliana Avenia a reference to VAT),
has right to withdraw from the purchase contract, without the need to provide explanations and without any penalty.
The product must be made in compliance with the resale (complete and complete of the original packaging).
The law excludes from the right of withdrawal all contracts with a value of less than € 50.00 (fifty / 00). 
The customer who wishes to exercise the right of withdrawal is required to communicate it within 14 calendar days from the date on which he enters the physical possession of the property. 
You can do it by mail indicating the invoice number and the related product to be returned  For the correct exercise of the right of withdrawal by the Customer, we specify that: 
• the user is only responsible for the decrease in the value of the goods resulting from a handling of the product other than that necessary to establish the nature, characteristics and functioning of the product.
 The product must in any case be kept, handled and inspected with the normal diligence and returned intact, complete in all its parts, fully functional, accompanied by all accessories and leaflets, with identification tags, labels and disposable seal, where present , still attached to the product and intact and not tampered with, as well as perfectly suitable for the use to which it is intended and free of signs of wear or dirt.
 You can exercise the right of withdrawal in relation to the product in its entirety and not for parts and / or accessories of it. 
 The product must be returned in the original packaging, which will in turn be placed in a further package, not being affixed on the package original any other label or ribbon; 
• the direct costs of returning the goods will be charged to the customer.
 The reimbursement relates to the amounts paid for the price of the product, and will be made no later than 14 days from the communication by the Customer to exercise the right of withdrawal. 
The refund amount will be communicated to the user by e-mail. 
In any case, the refunds will be made by Giuliana Avenia using one of the following methods:
 • bank transfer if the customer has paid by bank transfer and / or cash on delivery; 
 • credit card if the customer has paid by credit card; 
 • PayPal if the Customer has paid with PayPal.



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